Terms And Policy

1. Terms of Service

TERMS OF SERVICE
Last updated: November 24, 2025

Welcome to 2E Pet.

These Terms of Service (“Terms”) explain how you may use the website, services and products provided by 2E Pet (“2E Pet”, “we”, “us”, “our”). By accessing or using our website (the “Site”) or placing an order with us, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.

For any questions about these Terms, you can contact us at info@jenvare.com.

1. Use of Our Website

  1. You must be at least 18 years old (or the age of legal majority in your country) to place an order.
  2. You agree to use our Site only for lawful purposes and in a way that does not infringe the rights of others.
  3. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

2. Products and Customization

  1. We offer custom pet-themed products (for example: jewelry, accessories, apparel and other items).
  2. Because our products are made to order, small variations in color, size or placement of the design may occur. Screen colors may look slightly different from the final printed item.
  3. Before placing an order, please check all details carefully (product type, size, color, text, number of pets, etc.).
  4. We reserve the right to refuse or cancel any order if we suspect fraud, abusive behavior, or if the design content is illegal or inappropriate (for example, hate speech, violence, or copyright infringement).

3. Ordering, Pricing and Payment

  1. All prices shown on our Site are in [CURRENCY], unless stated otherwise.
  2. Prices and availability of products may change at any time without notice, but such changes will not affect orders that we have already accepted.
  3. Your order is considered accepted only when we send you an order confirmation by email.
  4. We use third-party payment processors (for example Stripe, PayPal or Shopify Payments). By submitting payment, you authorize us and our payment providers to charge your payment method for the total amount of your order, including taxes, shipping and any additional fees.

4. Shipping and Delivery

  1. You are responsible for providing a complete and accurate shipping address. We are not responsible for lost packages caused by incorrect or incomplete addresses.
  2. Estimated processing and shipping times shown on the Site are only estimates and are not guaranteed. Delays can occur due to customs, local carriers, peak seasons or other factors outside our control.
  3. Depending on your country, you may need to pay customs duties, taxes or import fees. These charges are not included in our prices and are the buyer’s responsibility.

5. Returns, Refunds and Problems with Your Order

  1. Because most of our products are custom made, we generally do not accept returns or exchanges for reasons such as change of mind, wrong size chosen by you, or spelling mistakes provided by you.
  2. If your item arrives damaged, defective or with the wrong design, please contact us at info@jenvare.com within 7 days of delivery with your order number and clear photos of the item and package.
  3. If we confirm that the issue is our fault, we will offer a replacement or another reasonable solution, as described in our Refund & Return Policy.
  4. Our Refund & Return Policy is part of these Terms. Please read it carefully before ordering.

6. Changes and Cancellations

  1. If you need to change your order (photo, text, size, address, etc.) or cancel it, please contact us as soon as possible after placing the order.
  2. We can usually change or cancel an order only before we start the design and production process. Once production has started, changes or cancellation may not be possible.
  3. We reserve the right to cancel an order and issue a full refund if we cannot fulfill it (for example, stock or production problems).

7. User Content (Photos and Stories)

  1. You may provide us with content such as pet photos, text, names, dates or stories (“User Content”) so we can create your custom design.
  2. You confirm that:
    • You own or have permission to use the User Content; and
    • The User Content does not infringe any third-party rights, including copyright, trademarks or privacy rights.
  3. By sending us User Content, you grant 2E Pet a non-exclusive, worldwide, royalty-free license to use, reproduce, modify and display the content for:
    • Creating and delivering your products;
    • Customer support; and
    • (Unless you ask us not to) marketing purposes, such as showing the final artwork or product photos on our Site or social media.
  4. We will never share your original private photos publicly. We may show edited artwork, mockups or product photos.

8. AI-Generated Designs and NFTs

  1. We use AI tools and human designers together to create custom artwork based on your User Content.
  2. You may receive a digital file of your artwork and, in some cases, we may offer free NFT minting of your design on a public blockchain (for example, Base).
  3. NFTs are digital collectibles only and not financial products. We do not promise any future value or price of any NFT.
  4. If you choose to receive an NFT:
    • You are responsible for providing a correct wallet address.
    • You are responsible for keeping your wallet secure. If you lose your keys or access, we cannot recover your NFT.
    • Blockchain transactions are usually irreversible. We are not responsible for any loss caused by network errors, gas fees, or third-party services.
  5. 2E Pet keeps the rights to the underlying artwork and may use the design for our products, collections and marketing, unless we agree otherwise in writing.

9. Intellectual Property

  1. All content on the Site, including text, images, graphics, logos, icons, and software, is owned by or licensed to 2E Pet and is protected by intellectual property laws.
  2. You may not copy, reproduce, distribute, modify or create derivative works from our Site content or products without our prior written permission.

10. Disclaimer and Limitation of Liability

  1. Our Site and services are provided “as is” and “as available” without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
  2. To the maximum extent permitted by law, 2E Pet will not be liable for any indirect, incidental, special or consequential damages, including lost profits, arising out of or relating to your use of our Site, products or services.
  3. In any case, our total liability to you for any claim related to an order will not exceed the amount you paid for that order.

11. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. If you continue to use our Site or place orders after the new Terms become effective, you are agreeing to the updated Terms.

12. Governing Law

These Terms are governed by the laws of [Your Country/Region], without regard to its conflict of law rules. Any disputes will be subject to the exclusive jurisdiction of the courts of [Your Country/Region], unless local law requires otherwise.

2. Privacy Policy

PRIVACY POLICY
Last updated: November 24, 2025

This Privacy Policy explains how 2E Pet (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit our website (the “Site”), place an order or contact us.

By using our Site or services, you agree to the collection and use of information in accordance with this Policy.

If you have questions about this Privacy Policy, you can contact us at info@jenvare.com.

1. Who We Are

2E Pet is a brand that creates custom pet-themed products using AI and personal photos.

2. Information We Collect

We may collect the following types of information:

  1. Contact and order information
    • Name
    • Email address
    • Shipping and billing address
    • Phone number (if provided)
    • Order history and transaction details
  2. Photos and stories
    • Pet photos you upload or send to us
    • Short stories, names, dates and other text you share for customization
  3. Payment information
    • We do not store your full payment card details.
    • Payments are processed by third-party providers (e.g. Stripe, PayPal or Shopify Payments), who may collect and process your payment information under their own privacy policies.
  4. Technical data
    • IP address
    • Browser type and version
    • Device type and operating system
    • Pages you visit, time spent on pages, clicks and other usage data
  5. Communication data
    • Messages and emails you send to us
    • Your preferences for receiving marketing messages or newsletters

3. How We Use Your Information

We use your information to:

  1. Provide and deliver our products and services
    • Process your orders and payments
    • Create custom AI artwork from your photos and stories
    • Ship products and provide order updates
  2. Communicate with you
    • Send order confirmations, shipping updates and support replies
    • Respond to your questions and requests
  3. Improve our products, services and Site
    • Analyze usage to understand how people use our Site
    • Fix technical issues and improve user experience
  4. Marketing (optional)
    • Send you newsletters or special offers if you choose to receive them
    • Show edited designs and product photos (but not your original private photos) on our Site or social media, unless you ask us not to
  5. Legal and security purposes
    • Comply with legal obligations
    • Prevent fraud, abuse and security risks

4. Legal Basis (Where Applicable)

Depending on your location, we may process your personal information on the basis of:

  • Performance of a contract (for example, to fulfill your order);
  • Our legitimate interests (for example, improving our services and preventing fraud);
  • Your consent (for example, for marketing emails or NFT services);
  • Compliance with legal obligations.

5. How We Share Your Information

We may share your information with:

  1. Service providers
    • Payment processors
    • Printing and production partners
    • Shipping and logistics companies
    • IT, hosting and analytics providers
  2. Business partners
    • For special campaigns or NFT services, where needed to fulfill what you requested.
  3. Legal authorities
    • When required by law or to protect our rights, safety or property.

We do not sell your personal information to third parties.

6. International Transfers

Because we work with partners and service providers in different countries, your information may be transferred and processed outside your country of residence. We take reasonable steps to protect your information in accordance with this Privacy Policy and applicable laws.

7. Data Retention

We keep your personal information only for as long as necessary to:

  • Provide our products and services;
  • Comply with legal, tax or accounting requirements;
  • Resolve disputes and enforce our agreements.

Your photos and design files may be kept so we can provide reprints or replacements. If you want us to delete your photos after your order is completed, please contact us with your order number.

8. Your Rights

Depending on your location, you may have some or all of the following rights:

  • To access the personal information we hold about you;
  • To correct inaccurate or incomplete information;
  • To request deletion of your information (in some cases);
  • To object to or restrict certain types of processing;
  • To withdraw consent where we rely on your consent (for example, for marketing emails).

To exercise any of these rights, please contact us at info@jenvare.com. We may need to verify your identity before responding to your request.

9. Cookies and Tracking Technologies

  1. We use cookies and similar technologies to:
    • Remember your preferences and shopping cart;
    • Help our Site work properly;
    • Analyze how visitors use our Site (for example, with analytics tools).
  2. You can usually control or delete cookies through your browser settings. However, some essential cookies are necessary for the Site to function correctly, and blocking them may affect your experience.

If we use any additional marketing or advertising cookies, we may display a cookie banner where you can manage your choices.

10. Children’s Privacy

Our Site and services are not directed to children under 13/16 (depending on local law), and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will delete it as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. If the changes are significant, we may also notify you by email or through the Site.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

3. Refund & Return Policy

REFUND & RETURN POLICY
Last updated: November 24, 2025

This Refund & Return Policy explains how we handle returns, refunds and replacements for orders placed with 2E Pet.

Please read this Policy carefully before placing an order.

1. Overview

Because most of our products are custom made (personalized with your pet, text or design), we handle returns differently from standard products.

  • We cannot accept returns for change of mind, wrong size or incorrect information provided by you.
  • We can help if there is a problem caused by us, such as a defective item or printing error.

This Policy forms part of our Terms of Service.

2. Custom Products – No Change of Mind Returns

  1. All personalized or custom items (including products with your pet photo, names, dates or special designs) are made specifically for you.
  2. Therefore, these custom items are non-refundable and non-returnable for reasons such as:
    • You changed your mind;
    • You ordered the wrong size or color;
    • You provided incorrect text, spelling, names or dates;
    • You uploaded a low-quality or unsuitable photo.

Please check all details carefully before confirming your order.

3. Damaged, Defective or Wrong Items

We want you to be happy with your order. If your item arrives damaged, defective or with the wrong design:

  1. Contact us at info@jenvare.com within 7 days of delivery.
  2. Include your order number and clear photos of:
    • The product;
    • The defect or damage;
    • The outer packaging (if damaged).

Once we review your case, we may offer one of the following solutions:

  • A free replacement of the same item;
  • A partial or full refund;
  • Another reasonable solution, depending on the situation.

We may not be able to help if you contact us more than 7 days after the delivery date.

4. Order Changes and Cancellations

  1. If you need to change your order (photo, text, size, address, etc.) or cancel it, please contact us as soon as possible after placing the order.
  2. We can only guarantee changes or cancellations before we start the design and production process.
  3. Once design or production has started, we may not be able to change or cancel the order. If cancellation is still possible at that stage, we may charge a fee to cover work already completed.

5. Non-Returnable Items

The following items are non-returnable and non-refundable, except where required by law or if there is a confirmed defect:

  • Personalized and custom products;
  • Digital files (for example, high-resolution artwork files);
  • NFTs or other blockchain-based items;
  • Gift cards or store credits.

6. How Refunds Are Issued

  1. If we approve a refund, it will be issued to the original payment method used for the order.
  2. Processing time may vary depending on your bank or payment provider, but it usually takes 5–10 business days after we approve the refund.
  3. Shipping costs (including customs or import taxes) are generally not refundable, unless the issue was clearly caused by us.

7. Contact

For any questions about refunds, returns or problems with your order, please contact us at: